Last updated: April 2026
These Terms and Conditions govern the contractual relationship between Mestiza Change & Leadership Lab, represented by Coumba Theressa Seck, with her professional address in Brussels, Belgium (hereinafter "the Consultant"), and any individual or legal entity wishing to use her services (hereinafter "the Client").
These Terms define the conditions under which the Consultant provides services to the Client, including strategic transformation, artificial intelligence integration, leadership development, change management and organisational advisory.
These Terms apply to all offers, orders, quotes, contracts and services provided by the Consultant. They take precedence over any general conditions of the Client, unless formally and explicitly waived in writing by the Consultant.
Any order or signed quote implies full acceptance of these Terms by the Client.
Any service request gives rise to a detailed quote submitted to the Client by email or any other agreed medium.
The quote is valid for the period stated on it. After that period, the Consultant reserves the right to revise the terms.
The engagement is confirmed upon written acceptance of the quote and receipt of the deposit where applicable.
Prices are stated in Euros, excluding VAT where applicable. The applicable VAT rate will be specified on the invoice according to current regulations.
Unless otherwise agreed: 50% deposit upon signing, balance due upon delivery or completion of the service.
In the event of late payment, interest at the statutory Belgian rate shall apply automatically and without prior notice, from the due date.
The Consultant commits to delivering services with professional diligence and in accordance with the agreed scope. Delivery timelines are indicative and may be adjusted by mutual agreement in the event of significant changes to the initial brief.
The Client undertakes to provide all necessary information, access and feedback within the agreed timeframes to enable delivery.
Any cancellation by the Client must be notified in writing. If cancellation occurs less than 7 days before the start of a service, the deposit remains due in full.
The Consultant reserves the right to cancel an engagement in the event of force majeure or breach of contract by the Client, with prior written notice.
The Consultant's liability is limited to direct damages and shall not exceed the amount invoiced for the service in question. The Consultant shall not be held liable for indirect damages, loss of profit or business disruption.
The Client remains solely responsible for the decisions made on the basis of the Consultant's recommendations.
Both parties undertake to keep strictly confidential all information exchanged in the context of the engagement, and not to disclose it to any third party without prior written consent.
This obligation of confidentiality remains in force for a period of 3 years after the end of the engagement.
All deliverables produced within the scope of an engagement are the intellectual property of the Consultant until full payment has been received. Upon full payment, the Client receives a right of use limited to the purposes defined in the quote.
Any transfer of intellectual property rights requires a specific written agreement. The Consultant's proprietary methodologies, frameworks and tools remain her exclusive property in all circumstances.
The Consultant processes Client personal data in accordance with the GDPR (Regulation EU 2016/679). Data collected is used solely for the purpose of managing the contractual relationship and is never transferred to third parties without consent.
For more information, see our Privacy Policy.
These Terms are governed by and interpreted in accordance with Belgian law.
In the event of a dispute, the parties agree to seek an amicable resolution before any legal proceedings. Failing that, the courts of Brussels shall have exclusive jurisdiction.
For any question: contact@mestizalab.com